Return, Refund & Cancellation Policy

Return, Refund, and Cancellation Policy - HASTKALA

Last Updated: April 2026

At HASTKALA, we maintain strict quality control for all our Premium Quality, handpicked pieces . Please review our policy regarding cancellations, returns, and refunds.

1. Cancellation Policy

  • Timeframe: You may cancel your order within 12 hours of placing it, provided the fabric has not been cut or the order has not been dispatched.
  • Process: To cancel, please email us immediately at hastkalafabrics01@gmail.com or contact our WhatsApp support.
  • Refund: If successfully cancelled before dispatch, the full amount (for prepaid orders) will be refunded to your original mode of payment within 5 to 7 working days.

2. Return Policy

  • Eligible Conditions: Returns are accepted only if you receive a damaged/defective product or if the wrong item was delivered. We do not accept returns for "change of mind" or for fabrics that have been cut to your specific measurements.
  • Reporting Timeframe: You must raise a return request within 48 hours of receiving the delivery.
  • Mandatory Unboxing Video: To process a damage, defect, or missing item claim, you must provide a clear, uncut unboxing video starting from the sealed package. Claims without video proof will be rejected.
  • Condition of Item: The product must be unused, unwashed, and in its original packaging with all tags attached.

3. Refund Policy and Timeframes

  • Quality Check: Once we receive the returned item at our Lajpat Nagar store, our team will inspect it within 24 to 48 working hours.
  • Refund Processing: Upon successful verification and approval of the return, the refund will be initiated.
  • Credit Timeline: The approved refund amount will be credited back to your original mode of payment (Credit/Debit Card, UPI, or Net Banking) within 5 to 7 working days.
  • COD Orders: For Cash on Delivery orders, our team will request your bank account details, and the refund will be transferred within the same 5 to 7 working day timeframe. Original shipping charges are non-refundable.

4. Replacement/Exchange Timeframes

If you opt for a replacement (e.g., if a suit arrived damaged) instead of a refund:

  • Dispatch Timeline: Once your replacement request is approved after the quality check of the returned item, the new product will be dispatched within 2 to 3 working days.
  • Delivery Timeline: The replacement product will be delivered to you within the standard shipping timeframe of 5 to 7 working days (domestic) after dispatch.

5. Contact Support

  • Legal Name: HASTKALA
  • Email: hastkalafabrics01@gmail.com
  • Phone/WhatsApp: +91 78276 78272
  • Address: D-29B, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
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